Simplymooi takes utmost care while shipping the ordered products and the receipt of the return and exchange items. Simplymooi ship the accepted orders as quickly as possible after receipt of the orders.
If your order is complete, received and accpeted, it will be shipped within 3 or 5 days if the item is in stock. In case of make to orders, it will take up to 5-7 working days before your order is sent. If an order can not be delivered because the ordered items are not in stock or for any other reason, you'll receive as soon as notice within 3 days after the order is placed. After consulting you either an alternate item can be shipped or your money will be returned back.
Returns and Exchange
For your purchased items you get a view period of 14 days. This period begins on the day when you receieve your article. During this time you have a right of withdrawal. This means you have the opportunity to return the purchased items within this period. There is specific return policy for the order specially made for your size (please refer below).
If you wish to return something, please read the return policy first and must be reported within 14 days of the receipt of the product to our site or through the e-mail firstname.lastname@example.org . After 14 days period return will not be accepted. You can download here return form.
In principle, transportation costs of returning items is fully borne by the customer. Any damage that occurs during the return shipment will be at the expense and responsibility of the customer.
Furthermore, Simplymooi can only accept returns of product and / or products if following conditions are met:
- The product and / or the products are in the original, undamaged packaging
- The product and / or the products are in original condition
- The product and / or the products were not used
- The product and / or the products are clean
- The product and / or the products were not made to fit your size.
- If the product and /or products (eg. a dress) is tailor-made for you, you can only exchange or get a voucher which is valid for 6 months.
Products should be returned back to following address:
Your money will be refunded to the same account from which you paid for the order. It may take about 10 days to process and get money in your account back.